Chordiant Software provides solutions that automate and manage operational business processes for leading service-driven global organisations in retail finance, telecommunications, consumer direct and citizen services. Customers gain business value by using Chordiant to automate and integrate corporate systems and data with the operating processes and applications that link the core business systems with their communication channels to customers or citizens.
With headquarters in Cupertino, California and additional offices in Boston, New York, Chicago, London, Paris, Munich and Amsterdam, Chordiant was finding controlling and monitoring its employees increasingly challenging. The company wanted to improve its resource management worldwide and ensure its customers were assigned with the best match of consultant skill sets to projects. Furthermore, it wanted enterprise-wide visibility of resource utilisation on projects, bill rates per role and the products that were being used. It also wanted to collate all these details in succinct management reports for company wide viewing.
"Whilst we were able to track our existing resources and billing levels, we wanted a centralised system with greater flexibility, in order to address future global resource management requirements as the company develops. We want to be 100% confident that we will be in a strong position to handle increased resource demands on a global basis."
Vice President of Consulting Services