Ninth Wave offers three levels of product support:
Platinum Global - 24 hours x 7 days to global sites
Platinum - 24 hours x 7 days to UK sites
Gold - 9:00am - 5:30pm UK time, Monday to Friday excluding Public Holidays
If you have a support issue please call 0207 403 4433 and ask to speak to the Implementation or Technical Support Team, or email firstname.lastname@example.org.