Revolutionary information and process management solutions from Ninth Wave
= Departmental Management  = Outsource, Partner and Contract Management  = Collaboration  = Test Management  = Resource Management  = Customer Account Management  = Business Planning  = Portfolio Management  = Due Diligence  = PRINCE2™  = Configuration Management  = Professional Services Automation  = Asset Management  = Programme and Project Management  = Encyclopedia  = Process Management  = Requirements Management  = Business Continuity  = Support and Help Desk  = Quality Management  = Document Management  = ROI and Governance  = Risk Management  = Compliance Management 
Support

Ninth Wave offers three levels of support, which are summarised below.

Service Level Cover Provided % Licence Fee/Rental per Annum
Platinum Global 24 hours x 7 days to global sites 30%
Platinum 24 hours x 7 days to UK sites 25%
Gold 9.00 am - 5.30 pm UK time, Monday to Friday excluding Public Holidays 20%


PAT will automatically report technical errors to Ninth Wave and allows users to log problems directly into Ninth Wave's problem tracking system version of PAT.