
Support
Ninth Wave offers three levels of support, which are summarised below.
PAT will automatically report technical errors to Ninth Wave and allows users to log problems directly into Ninth Wave's problem tracking system version of PAT.
Ninth Wave offers three levels of support, which are summarised below.
| Service Level | Cover Provided | % Licence Fee/Rental per Annum |
|---|---|---|
| Platinum Global | 24 hours x 7 days to global sites | 30% |
| Platinum | 24 hours x 7 days to UK sites | 25% |
| Gold | 9.00 am - 5.30 pm UK time, Monday to Friday excluding Public Holidays | 20% |
PAT will automatically report technical errors to Ninth Wave and allows users to log problems directly into Ninth Wave's problem tracking system version of PAT.