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Ninth Wave offers three levels of support: | Service Level | Cover Provided | | Platinum Global | 24 hours x 7 days to global sites | | Platinum | 24 hours x 7 days to UK sites | | Gold | 9:00am - 5:30pm UK time, Monday to Friday excluding Public Holidays |
SmartCore will automatically report technical errors to Ninth Wave and allows users to log problems directly into Ninth Wave's problem-tracking system. |
