Case Studies
PAT has a unique flexibility that provides indispensable support in many different business scenarios. Here is how some of our customers have used PAT to manage information effectively, and thus reduce both costs and risks.
Avis Europe Plc
Beauchamp Financial Technology
Chordiant Software
MCPS-PRS Alliance
Project Solutions Corporation/Transatlantic Secure Collaboration Program
BBC Scotland - Pacific Quay Programme
Avis Europe Plc
For this leading international car rental firm, we implemented PAT to support their IT Programme Management Office. Avis wanted to move away from subjective management and reporting to rigorous management controls based on metrics. They required a real-time project dashboard for Programme and Project Managers and consolidated views, across the complete IT 'book of work', in order to track existing portfolio and to support portfolio and pipeline decision-making.
Following evaluation of a number of other software solutions, Avis chose PAT from Ninth Wave.
"In PAT, we have selected a great toolkit to bring to life our vision for a tool to help Project Managers and to add value for the Project Sponsors, Stakeholders and Company Executive through establishing a unified project data repository and flexible dashboards for each audience. In Ninth Wave, we have a company that delivers on it's promise to create a partnership. I'm very pleased with the great work we've done together and intend to build on that to deliver more value to my customers."
Harpreet Batra
Director of Programme Management Services
Avis Europe Plc
Beauchamp Financial Technology
Beauchamp Financial Technology (BFT), a London based software house supplying order management, trade processing, portfolio and risk reporting software to global hedge fund companies, has a growing database of customers in America, Europe and Asia so keeping track of customer queries and software implementations was increasingly challenging.
BFT wanted to find a new way of managing customer information and projects via the web and ensuring effective communication between dispersed project teams. Opting against an ‘out of the box’ solution, BFT approached Ninth Wave.
“We needed a solution that wasn’t just a quick fix, but would grow with us as we continued to develop; we opted for PAT because it gave us this flexibility. We were able to build an integrated product management and implementation support database for the company and our clients that is consistent for all our offices around the world. It provided us with a completely new way of working.”
Mike Fletcher
Director for Process & Partner Solutions
Beauchamp Financial Technology
View the BFT case study in detail
Chordiant Software
Chordiant Software provides solutions that automate and manage operational business processes for leading service-driven global organisations in retail finance, telecommunications, consumer direct and citizen services. Customers gain business value by using Chordiant to automate and integrate corporate systems and data with the operating processes and applications that link the core business systems with their communication channels to customers or citizens.
With headquarters in Cupertino, California and additional offices in Boston, New York, Chicago, London, Paris, Munich and Amsterdam, Chordiant was finding controlling and monitoring its employees increasingly challenging. The company wanted to improve its resource management worldwide and ensure its customers were assigned with the best match of consultant skill sets to projects. Furthermore, it wanted enterprise-wide visibility of resource utilisation on projects, bill rates per role and the products that were being used. It also wanted to collate all these details in succinct management reports for company wide viewing.
"Whilst we were able to track our existing resources and billing levels, we wanted a centralised system with greater flexibility, in order to address future global resource management requirements as the company develops. We want to be 100% confident that we will be in a strong position to handle increased resource demands on a global basis."
Jayne Nickalls
Vice President of Consulting Services
Chordiant Software
View the Chordiant case study in detail
MCPS-PRS Alliance
The MCPS-PRS Alliance is the operational alliance between the Mechanical-Copyright Protection Society (MCPS) and The Performing Right Society (PRS). The PRS collects and distributes licence fees for the public performance and broadcast of musical works. The MCPS collects and distributes 'mechanical' royalties generated from the recording of music onto many different formats.
Ninth Wave have implemented PAT to support, manage and report on their program of IT projects and provide time and cost recording for the permanent staff and contractors who work on these projects. The system is used by business sponsors, IT management, project managers, team members and the program office.
"We are using PAT as both a project database and a timesheet system. The flexibility of the configuration has made it easy to adapt the system to meet our needs and we are now starting to realise benefits from sharing information and being able to present it in varied formats for different audiences. Ninth Wave have proved to be a responsive and professional supplier and have been supportive throughout the initial implementation and our on-going use of their product."
Chris Gardner
Executive Director, IT
MCPS-PRS Alliance
Project Solutions Corporation/Transatlantic Secure Collaboration Program
Project Solutions Corporation (PSC) is an international consultancy specialising in the design and implementation of Program, Project and Performance Management frameworks, practices, process and tool-based solutions - see www.psc-team.com. Typical PSC engagements are on complex, multi-participant, multi-project endeavours, often working across national boundaries.
Since May 2005, PSC has been engaged by the Transatlantic Secure Collaboration Program (TSCP - see www.tscp.org) providing Program Management and Project/Workstream Management and Support services as part of the TSCP Program Office. TSCP is a collaborative program involving many of the front-line Aerospace & Defence Companies, including: BAE Systems, Boeing, EADS, Lockheed Martin, Northrop Grumman, Raytheon and Rolls-Royce. The US DOD and UK MOD are also TSCP Participants. The requirement was for a unifying program collaboration tool that could rapidly be deployed across this diverse set of Participants with a ‘light touch’ and minimum adverse impact on their individual ways-of-working.
Increasing TSCP Prototype activities in 2006 generated the requirement for an effective, shared program management and collaboration tool across the more than 10 participating organisations. In early May PSC selected PAT, and we completed the initial implementation of the TSCP Program Office toolset within 5 weeks, to support the end-June Program Review by the TSCP Governance Board. We have since made further enhancements of functionality and reporting, and PAT is now the primary mechanism for sharing and deploying project management, deliverables, participant contacts and meeting information across the TSCP Program and its seven Workstream Teams.
“We have been delighted with PAT. It’s an extremely powerful and comprehensive tool, yet very flexible and intuitive. The rapid roll-out of the TSCP Program Dashboard and supporting Workstream applications that we achieved is a credit both to the PAT product and the commitment of the Ninth Wave team that supported us.”
Terence Calnan
TSCP Program Delivery Manager
BBC Scotland - Pacific Quay Programme
BBC Scotland is moving to new purpose-built headquarter buildings at Pacific Quay on the River Clyde in 2007. Working closely with the BBC Scotland Programme Office Team, Ninth Wave implemented PAT in 2004 to:
PAT has a unique flexibility that provides indispensable support in many different business scenarios. Here is how some of our customers have used PAT to manage information effectively, and thus reduce both costs and risks.
Avis Europe Plc
Beauchamp Financial Technology
Chordiant Software
MCPS-PRS Alliance
Project Solutions Corporation/Transatlantic Secure Collaboration Program
BBC Scotland - Pacific Quay Programme
Avis Europe Plc
For this leading international car rental firm, we implemented PAT to support their IT Programme Management Office. Avis wanted to move away from subjective management and reporting to rigorous management controls based on metrics. They required a real-time project dashboard for Programme and Project Managers and consolidated views, across the complete IT 'book of work', in order to track existing portfolio and to support portfolio and pipeline decision-making.
Following evaluation of a number of other software solutions, Avis chose PAT from Ninth Wave.
"In PAT, we have selected a great toolkit to bring to life our vision for a tool to help Project Managers and to add value for the Project Sponsors, Stakeholders and Company Executive through establishing a unified project data repository and flexible dashboards for each audience. In Ninth Wave, we have a company that delivers on it's promise to create a partnership. I'm very pleased with the great work we've done together and intend to build on that to deliver more value to my customers."
Harpreet Batra
Director of Programme Management Services
Avis Europe Plc
Beauchamp Financial Technology
Beauchamp Financial Technology (BFT), a London based software house supplying order management, trade processing, portfolio and risk reporting software to global hedge fund companies, has a growing database of customers in America, Europe and Asia so keeping track of customer queries and software implementations was increasingly challenging.
BFT wanted to find a new way of managing customer information and projects via the web and ensuring effective communication between dispersed project teams. Opting against an ‘out of the box’ solution, BFT approached Ninth Wave.
“We needed a solution that wasn’t just a quick fix, but would grow with us as we continued to develop; we opted for PAT because it gave us this flexibility. We were able to build an integrated product management and implementation support database for the company and our clients that is consistent for all our offices around the world. It provided us with a completely new way of working.”
Mike Fletcher
Director for Process & Partner Solutions
Beauchamp Financial Technology
View the BFT case study in detail
Chordiant Software
Chordiant Software provides solutions that automate and manage operational business processes for leading service-driven global organisations in retail finance, telecommunications, consumer direct and citizen services. Customers gain business value by using Chordiant to automate and integrate corporate systems and data with the operating processes and applications that link the core business systems with their communication channels to customers or citizens.
With headquarters in Cupertino, California and additional offices in Boston, New York, Chicago, London, Paris, Munich and Amsterdam, Chordiant was finding controlling and monitoring its employees increasingly challenging. The company wanted to improve its resource management worldwide and ensure its customers were assigned with the best match of consultant skill sets to projects. Furthermore, it wanted enterprise-wide visibility of resource utilisation on projects, bill rates per role and the products that were being used. It also wanted to collate all these details in succinct management reports for company wide viewing.
"Whilst we were able to track our existing resources and billing levels, we wanted a centralised system with greater flexibility, in order to address future global resource management requirements as the company develops. We want to be 100% confident that we will be in a strong position to handle increased resource demands on a global basis."
Jayne Nickalls
Vice President of Consulting Services
Chordiant Software
View the Chordiant case study in detail
MCPS-PRS Alliance
The MCPS-PRS Alliance is the operational alliance between the Mechanical-Copyright Protection Society (MCPS) and The Performing Right Society (PRS). The PRS collects and distributes licence fees for the public performance and broadcast of musical works. The MCPS collects and distributes 'mechanical' royalties generated from the recording of music onto many different formats.
Ninth Wave have implemented PAT to support, manage and report on their program of IT projects and provide time and cost recording for the permanent staff and contractors who work on these projects. The system is used by business sponsors, IT management, project managers, team members and the program office.
"We are using PAT as both a project database and a timesheet system. The flexibility of the configuration has made it easy to adapt the system to meet our needs and we are now starting to realise benefits from sharing information and being able to present it in varied formats for different audiences. Ninth Wave have proved to be a responsive and professional supplier and have been supportive throughout the initial implementation and our on-going use of their product."
Chris Gardner
Executive Director, IT
MCPS-PRS Alliance
Project Solutions Corporation/Transatlantic Secure Collaboration Program
Project Solutions Corporation (PSC) is an international consultancy specialising in the design and implementation of Program, Project and Performance Management frameworks, practices, process and tool-based solutions - see www.psc-team.com. Typical PSC engagements are on complex, multi-participant, multi-project endeavours, often working across national boundaries.
Since May 2005, PSC has been engaged by the Transatlantic Secure Collaboration Program (TSCP - see www.tscp.org) providing Program Management and Project/Workstream Management and Support services as part of the TSCP Program Office. TSCP is a collaborative program involving many of the front-line Aerospace & Defence Companies, including: BAE Systems, Boeing, EADS, Lockheed Martin, Northrop Grumman, Raytheon and Rolls-Royce. The US DOD and UK MOD are also TSCP Participants. The requirement was for a unifying program collaboration tool that could rapidly be deployed across this diverse set of Participants with a ‘light touch’ and minimum adverse impact on their individual ways-of-working.
Increasing TSCP Prototype activities in 2006 generated the requirement for an effective, shared program management and collaboration tool across the more than 10 participating organisations. In early May PSC selected PAT, and we completed the initial implementation of the TSCP Program Office toolset within 5 weeks, to support the end-June Program Review by the TSCP Governance Board. We have since made further enhancements of functionality and reporting, and PAT is now the primary mechanism for sharing and deploying project management, deliverables, participant contacts and meeting information across the TSCP Program and its seven Workstream Teams.
“We have been delighted with PAT. It’s an extremely powerful and comprehensive tool, yet very flexible and intuitive. The rapid roll-out of the TSCP Program Dashboard and supporting Workstream applications that we achieved is a credit both to the PAT product and the commitment of the Ninth Wave team that supported us.”
Terence Calnan
TSCP Program Delivery Manager
BBC Scotland - Pacific Quay Programme
BBC Scotland is moving to new purpose-built headquarter buildings at Pacific Quay on the River Clyde in 2007. Working closely with the BBC Scotland Programme Office Team, Ninth Wave implemented PAT in 2004 to:
- support, manage and report on the Programme's workstreams, work packages and key milestones,
- record issues, risks, change requests, policies and lessons learned and
- provide a repository for programme documents.